Request deletion of your Calvera account
For Calvera Ink and Calvera Books, provided by Calvera Software LLC.
You can request deletion here without reinstalling the app or signing in. Select the relevant product below to email support, or send an email yourself to support@calverasoftware.com with the subject “Calvera Account Deletion.” Include the product name, the email associated with your account, and the shop or business name.
Request Books account deletion
We will verify your identity and authority and confirm the deletion scope before proceeding. Do not email passwords, bank credentials, access tokens, or complete identification documents. We respond within applicable legal deadlines and let you know if cleanup requires additional time.
Before requesting deletion
Export and securely save records you need before deletion. Deletion ends access and cannot be undone. It is separate from cancelling subscription renewal, which preserves access through the paid period. There are no prorated subscription refunds except where required by law.
What is deleted
- Ink: Your personal account access is removed. If you are the last owner, affected shops close and their client records, forms, IDs, photos, messages, appointments, shop payment history, compliance records, and uploaded files are removed from active Calvera systems. A staff member leaving does not delete another owner’s shop records.
- Books: All businesses owned by your Books account, bookkeeping records, receipts, files, bank connections, mileage, saved locations, rules, and vault information are removed from active Calvera systems.
- Ink and Books are separate products. Specify both if you want both accounts deleted. Future renewals for the deleted product are cancelled.
Limited retained records and backups
Calvera retains its own closed subscription accounting and agreement evidence generally for seven years, privacy-request outcome and verification records for three years, closed support correspondence generally for two years, and routine Calvera security evidence for 90 days, subject to documented legal or security needs. These exceptions do not preserve closed shops’ client records or deleted Books bookkeeping in the active app.
Restricted daily database and encrypted file backups have a seven-day recovery window, subject to provider processing. Minimal encrypted deletion-journal entries are configured to expire after 30 days to help keep deleted records out of a recovery. Independent payment processors, banks, and social platforms may retain their own records.
Delete within the app
In Ink, use User Settings → Delete my account or Account Settings → Data & Account. In Books, use Settings → Delete my account. The confirmation requires your current password and typing DELETE.
Read the full Calvera Privacy Policy
Calvera Software LLC · Updated 10-13-2026